Onboarding Recommendations
for Improved Staff Retention

Onboarding & Staff Retention

From increased staff retention to higher productivity, the benefits of a successful onboarding experience are undeniable. Yet, research by recruiters Robert Half found 59% of Australian managers have had an employee resign during their probation period due to poor onboarding processes, with 43% losing the new employee during their first month.

At EPG, we’re advocates for great onboarding – mainly because it sets the compliance foundation for our managed payroll services. In fact, we think it’s that important that we developed a full HR technology suite around it.
As employees progress and grow within your organisation, pay conditions and allowances are subject to change. This means your onboarding isn’t just a process implemented at the start of employment, but an experience potentially continued throughout the employment journey.

Onboarding should help people feel confident in their new role as well as qualified. So how can employers ensure they’re delivering a successful onboarding experience?

Staff Retention
EPG's 5 onboarding tips for improving your staff retention:

Review employee onboarding systems

To ensure your onboarding is not only compliant but also a positive experience for your employees, it’s suggested you regularly evaluate your onboarding, especially during periods of high staff turnover or reports of lowered employee job satisfaction. 

When reviewing your onboarding, consider the following: 

Collect Feedback
Insights gained from internal surveys and interviews can pinpoint areas for improvement. For example, requests to adjust speed expectations for role competencies.

Outline new talent onboarding goals
Your new hires may feel overwhelmed and unsure of their role within your organisation. Setting specific onboarding goals can reduce employee uncertainty and further streamline their role integration.

Streamline the onboarding experience with technology
Automation can streamline and unify your onboarding processes, assuring compliance and providing a consistent user experience for both your permanent and contingent workers, no matter where they’re based. This helps to reinforce that they’re part of the same team.

Adopt a paperless onboarding program

If you had the option to make aspects of your role easier, increase efficiency and reduce your daily workload, would you not consider it? EPG’s paperless onboarding software removes the hurdles that come with printed contracts and inductions by shifting all necessary compliance and data to the digital domain. This helps new employee hit the ground running from day one.

There are also several benefits from an employee’s standpoint:

  • Increased reassurance regarding internal company and role processes and policies.
  • Improved employee perception of the company through an easy and streamlined online onboarding process.
  • Refined first-day experience with less focus on inductions and paperwork.
EPG Payroll & HR | Staff Retention

Use the buddy-system

Entering a new workplace with limited knowledge about the organisation and its company culture can be difficult for even the most social of butterflies. With this in mind, choose someone to be your new recruit’s personal mentor and friend i.e. their onboarding buddy!

An onboarding buddy can lessen new hire stresses and uncertainties as they immerse themselves into a new working environment. This strategy can give new hires the confidence to initiate new processes, adopt new skills and increase overall employee role satisfaction.

Encourage open communication and regular feedback

New hire development is heavily reliant on open communication and regular feedback, with 72 percent of employees saying their one-on-one time with their direct manager was the most important part of their onboarding. Encouraging a culture of open communication between employees and ensuring managers are providing feedback regularly can improve new hire performance, efficiency and the overall experience, along with:

  • Improved productivity due to positive work experiences and support
  • Increased company loyalty and job satisfaction
  • Strengthened company culture

The way your organisation communicates and provides feedback should also be under regular review. With remote working, communication methods such as face-to-face, emails and videocalls will all have a different impact on an individual’s onboarding experience. Therefore it’s important to evaluate which methods work best for your new starters and the wider team.

Provide role-based training past their induction

Everyone has something they’re striving towards in their careers, whether it’s getting a raise, working fewer hours or being promoted at work.
EPG Payroll & HR | Staff Retention

At the commencement of an individual’s employment, training and up-skilling are essential. However, as time progresses, continued employee training and career development will prove to staff that they have a future within your organisation and can:

    • Increase employee productivity
    • Heighten talent development and increase skill acquisition
    • Improve company loyalty

With these in mind, map out any development opportunities for role progression as part of your onboarding, such as outlining timeframes for next-step training modules to be completed. 

Improved Staff Retention | Final thoughts

As an outsourced payroll bureau underpinned by compliant onboarding, we know the added value of building a considered experience that ensures your employees feel supported and appreciated. With this in mind, business need to set and maintain a positive expectation from the very beginning of the employee lifecycle, helping to ensure they’ll stay with you for the long run.

About EPG Group

EPG is a leading provider of payroll, HR and workforce management services across multiple global jurisdictions. Powerful HCM technology underpins our permanent and contingent staffing solutions, immigration expertise and managed payroll services, bringing assured compliance to businesses globally and empowering today’s evolving workforces.

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